If something goes wrong with your order, we'll make it right.
Last updated: September 27, 2026
Loveland Hearts sells two kinds of things: digital goods (HD exports, template packs, and printable packs) and printed cards made to order by our print partner Prodigi. Here's how refunds work for each. The short version: if something goes wrong on our end, we'll make it right.
Printed cards are made to order from the image you upload, so we can't accept returns for a change of mind or for a design issue in the image you supplied (for example, a typo or low-resolution image). We will reprint or refund if:
How to request it: email us at hello@valentinestation.com within 30 days of delivery (or of the expected delivery date, if it never arrived). Include your order email and a photo of the problem. You don't need to send anything back.
Because production starts quickly, contact us within 24 hours of ordering if you need to cancel or change something. If your order hasn't gone into production yet, we'll cancel it and refund you in full. After that, it can't be changed.
Please double-check your shipping address at checkout. If an order is returned or lost because the address entered was incorrect or incomplete, we can reship it once you confirm the correct address, but a reship may need to be paid for.
We currently ship printed cards to US addresses only, and shipping is free. Cards usually ship within 2–4 business days, plus carrier transit time.
Because digital files and unlock codes can't be returned once delivered, digital purchases are generally final. We'll give you a full refund if:
Check your spam folder first. If it's still missing, email us at hello@valentinestation.com within 14 days of purchase with your order email and we'll resend it or sort it out.
Approved refunds go back to your original payment method through Stripe. They usually appear within 5–10 business days, depending on your bank.
Email us at hello@valentinestation.com. We're a small operation and read every message.